FAQ
Welcome to the FAQ:
- How to create a Memdalz account?
Click on the creation link on the online store.
- How to read a Memdalz?
You will find all the information on this article .
- Which phones are compatible with Memdalz?
All phones with NFC chip. That is 95% of current iPhone and Android phones.
- How to associate a memory with a Memdalz?
It's very simple, it's done upon purchase if you choose to edit the video yourself, but it's a shame because editing the video is included in the price and once everything is ready, the association is done on request via chat. It can therefore be done remotely and after purchase.
- How to delete a memory from a Memdalz?
Just like for the association, this is done on request via online chat.
- How to offer a Memdalz?
It's very simple, you just have to choose a payment method: jointly, via gift card, subscription or single purchase. Then we associate the video. And finally the sending is done to the address indicated. You automatically receive a user guide by email in PDF format.
- What are the different payment methods?
You can pay via PayPal, Amazon Pay, Apple Pay, Shop Pay. You can pay with several people and offer a group gift via the pot commun gift card .
- What is the return policy?
Meet here .
- What are the shipping options?
Meet here .
- What are the international taxes, customs fees, etc. I will be charged?
You have no charges related to your load.
- When will I receive my order?
Log in to the chat and choose the instant response “Track my order”
- What should I do if I never received my order?
Log in to the online chat and ask the question.
- What should I do if I received a defective order?
Log in to the online chat and ask the question. You will need to send the pictures of the order and return to the address indicated on your invoice. Once the order is received on my side, I could offer you the different methods of refund.
- How do I make changes to an order I've already placed?
Log in to the online chat.
- Where are you located?
I am based in the North of France near Lille.
- How is the product made? Where do the materials come from?
I order the different elements from my suppliers. I create the central element and then I assemble everything.
- How can I contact your company if my question is not answered here?
Log in to the online chat and ask the question.